What is DMI’s Satisfaction Guarantee?

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DMI guarantees that each windstorm inspection we perform on our MitPro inspection system will be: 1) scheduled by a friendly customer service professional and never an inspector, 2) both physically performed and personally signed by a trained, actively-licensed and insured Florida inspector, 3) individually reviewed by a member of our quality control team led by our in-house Professional Engineer, and 4) followed by excellent post-inspection customer service for any questions or concerns the policyholder, insurance agent, or underwriting department may have.

If we have failed to provide any of these items on your inspection, please contact us at (800) 469-0434 Option 6, by email at [email protected], or by Live Chat in the corner of this website, and we will do our level best to make things right.

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